English -Speaking Customer Service Specialist / Indoor Sales Coordinator at Billerud
Job description
Are you fluent in English and eager to work in a dynamic international environment? Do you excel in providing exceptional customer service and want to be part of an exciting journey? Join our multicultural team in Solna as Customer Service Specialist / Indoor Sales Coordinator.
This is a temporary position from July 2025 until April 2026.
About Billerud:
Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.
Your Role:
As a Customer Service Specialist / Indoor Sales Coordinator your main responsibility is to provide excellent customer service on a high professional level, from customer order to delivery and invoicing. The main goal is to deliver according to the customer promise, meanwhile providing professional and proactive service. You are responsible that the order process flows. This includes coordinating inventory planning and domestic delivery planning from external terminals. The job requires a good attention to details and a proactive and problem solving mentality.
In the position you are the customers point of contact meanwhile acting and coordinating internally with supply chain colleagues and other stakeholders within the company. Finally, you’re also responsible to handle any claims and export documents, including goods inspections to support our customer’s import process.
Responsibilities:
Provide end-to-end customer service, from order placement to delivery and invoicing.
Ensure the smooth flow of the order process and proactively inform customers of any deviations.
Coordinate inventory planning and domestic delivery from external terminals.
Handle claims, export documents, and goods inspections to support customer import processes.
Qualifications
• Minimum 1 year work experience in a customer-related position
• Fluent in English (spoken and written).
• Fluency in German is a plus.
• Proficient in working with various IT systems. Experience in SAP is a plus.
• Bachelor’s degree of Science/Business Administration is a merit
• Experience of working within supply chain and/or logistics is a plus.
Personal qualities
To thrive in this position, you have a strong drive to evolve within the area of customer service in combination of supply chain and logistics. You’re motivated by learning new things meanwhile taking initiative to develop both yourself and the department further. Since you have a lot of interaction with customers and colleagues, you are a person with a natural commitment för building relationships with a service-oriented attitude. We believe that you work proactively with a problem-solving mindset in combination with a business focus to ensure win-win situations for the company as well as the costumers. We also believe that you can structure your work and be able to prioritize what’s most important at the moment.
Our values are central in our business, and we believe that you recognize yourself in: We care for each other, and do what we say.
Contact
If you have any question about the position, please contact: maria.greppi@billerud.com
Location: Solna, Stockholm, Sweden
Salary: As agreed upon
Application information
Our recruitment process will include recruitment test, interviews, reference checks as well as alcohol- & drug test.
Welcome with your application no later than May 18th. Ongoing selection may occur in this process.
Do you want to help create a sustainable future through your work?
At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important tools to help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.
Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.
We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 41.2 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.
