Team Leader to Customer Service at Billerud, Gruvön
Jobbeskrivning
At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!
About the Role:
We are looking for a dedicated Team Leader & Customer Service Specialist to join our team in Gruvön. In this role, you will split your time between leading a team of customer service representatives and working hands-on with customers.
Our Customer Service team is at the core of our operations, ensuring that our customers receive top-quality service. We are looking for someone who can inspire, support, and develop both people and processes – creating an environment where both the team and our customers thrive.
Your Key Responsibilities:
- Lead, coach, and develop a team of customer service specialists.
- Monitor team performance KPIs and drive continuous improvements.
- Set goals and support performance management.
- Handle escalated customer inquiries and solve complex issues.
- Ensure compliance with policies and regulations.
- Improve processes and ways of working to enhance service levels.
- Manage customer orders and deliveries, ensuring smooth operations.
Kvalifikationer
Qualifications:
- Bachelor's or Master's degree in Science/Business Administration, or equivalent experience as deemed relevant by Billerud.
- Experience working with customer service systems (e.g., SAP, IFS, CRM).
- Fluency in English (additional languages are a plus).
This role includes personnel responsibility, meaning you will lead, support, and develop a team within Customer Service. While previous documented experience in a leadership position is not a requirement, we highly value your ability to demonstrate leadership qualities—whether through coaching, mentoring, project management, or other relevant experiences.
We are looking for someone who can inspire, guide, and create a positive and engaging work environment.
Personliga egenskaper
To thrive in this role, you are a strong communicator with a strategic mindset where a coaching approach creates psychological safety in your interactions. You enjoy working in a dynamic environment, embracing change, and driving continuous improvement.
You have a structured and analytical way of working, with the ability to solve problems and take a hands-on approach when needed. Independence and proactivity come naturally to you, while at the same time, you are a strong team player who values collaboration and a “team before self” mindset.
Kontakta oss
If you want to know more about the position, please contact Martine Olsson - Senior Manager Customer Service, by e-mail: Martine.Olsson@billerud.com or via phone: +46855333603
If you want to know more about the recruitment process, please contact Karin Julin, HRBP at karin.julin@billerud.com.
Why us?
- Be part of a Dynamic team within Billerud
- An opportunity to contribute to a more sustainable future
- Development and career opportunities
- Performance-based bonus and a number of different benefits according to company policy.
- Opportunity to hybrid working according to company standard.
Ansökningsinformation
We will review applications continuously, so apply today! The last application date is March 30th.
Our recruitment process will include recruitment test, interviews, reference checks and alcohol- & drug test.
Vill du bidra till en hållbar framtid genom ditt arbete?
På Billerud arbetar vi målmedvetet för att minska vårt och våra kunders koldioxidavtryck genom att erbjuda högpresterande pappers- och förpackningsmaterial. Vi är nämligen övertygade om att de rätta lösningarna kan bli en viktig del i kampen mot klimatförändringarna. Det är därför vi ser det som vårt ansvar att möjliggöra de bästa förpackningsvalen, för en bättre morgondag.
Vår stolta historia inom skogs- och pappersindustrin sträcker sig mer än 150 år tillbaka i tiden. Sedan dess har vi utvecklats till det vi är idag: Ett världsledande företag med ett starkt engagemang för hållbarhet, kvalitet och kundvärde. Våra material är grunden till förpackningar och pappersprodukter som används av miljontals människor över hela världen, 24 timmar om dygnet, året runt.
Våra kunder finns i över 100 länder och vi förser dem med produkter från våra tre affärsområden Liquid Packaging Board, Paper och Paperboard. Vi har nio produktionsenheter i Sverige, USA och Finland och vi är ca 6000 medarbetare. Vi har en årlig omsättning på cirka SEK 41,2 miljarder och är noterade på Nasdaq Stockholm. På Billerud sätter vi alltid säkerheten först, bryr oss om varandra, och håller det vi lovar.
